Customers of e-commerce sector in Bangladesh are gradually becoming aware about warranty of product. Quality is our number one concern. Because nineoptic.com is committed to selling only the highest quality and premium products. We offer a 12-month manufacturer’s warranty for all of our authentic titanium and Celluloid frames. We also have a six months scratch free warranty of branded Prescription Lenses. If you notice any defects in your frame or lenses that are covered under our warranty (see chart below), we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase.
Please do NOT attempt to repair eyeglasses or lens by yourself. If we understood, you can try to repair and damaged it, so that We cannot accept products that have been tampered with for repair/replacement under a manufacturer’s warranty.
30 Day Lens Guarantee
We want you to be happy with your order! If your prescription lenses are not 100% accurate, call us within 30 days of receiving your items and we will replace the lenses free of charge. But frames cannot be exchanged under the lens guarantee.